No. The rooms are spread over three floors, which can be reached via a staircase. Our lowest rooms are on the mezzanine floor. If you would like such a room, please discuss this directly when booking and have the floor of the room confirmed in writing.

Our house is generally unsuitable for guests with walking difficulties.

Please drive to Bergstraße 7, 17429 Seebad Bansin. Short-term parking is possible on the marked arrival car park directly in front of the hotel. If our arrival parking spaces are occupied by other arriving guests, free short-term parking (30 min.) is available 80 m from the hotel at Bergstraße 41, 17429 Seebad Bansin.

We have reserved parking spaces for our guests in the multi-storey car park at REWE (Seestraße 18). The multi-storey car park is 600 m from the hotel. On arrival, we will issue you with a long-term parking card, which you can use to enter or leave the car park at any time. You will be billed by the hotel and will be charged €8 per night. A reservation before arrival is not necessary. We have enough parking spaces for all guests.

You can of course park directly at the hotel for a short time to load and unload your luggage.

Please book your ticket to ‘Bahnhof Heringsdorf’ (not to Bansin station). At Heringsdorf station you have a connection to the local bus service Kaiserbäderlinie 290 until 18:00. From there it is 8 stops (22 min.) to ‘Bansin, Strandpromenade’. This bus stop is directly in front of our house.

You can lock and park your own bicycles in our secure and video-monitored courtyard. We have no possibility to lock the bicycles in a room or to store them weatherproof. Please note that we also have no space for car bike racks and these must remain on the car.

Alternatively, we recommend using the in-house bike hire service. E-bikes cost €25 to hire per day.

This is possible starting from 12 (noon). You can park your car, we will deposit your luggage and issue your spa card so that you can make full use of the day. If the room is already available, you can of course move into it immediately. Otherwise it will be available from 15:00.

As our house is not always continuously staffed, please inform us of your expected arrival time by telephone or e-mail at least 1 day before your arrival.

You must arrive by 18:00 at the latest.

Yes, but this must be arranged at least 1 day in advance. We have the possibility to deposit your room key in a key safe.

On the day of departure we ask you to hand over the room by 11:00 am.

Free cancellations are possible up to 30 days before arrival and only on request, i.e. there is no entitlement to a free cancellation at any time. Particularly in the event of sudden illness (proof), we always try to find accommodating solutions, even at short notice.

However, please bear in mind that taking out travel cancellation insurance is the best way to protect yourself against cancellation costs.

Payment is made on site on arrival and can be made in cash or by EC card.

No.

A highchair is available for breakfast. However, we do not provide travel cots for children.

Please note that no extra beds or travel cots are available in our double rooms. Our triple rooms or the flat can be booked for families.